Trust & privacy
The six questions you should ask anyone before handing over your DNA.
Here are ours, answered in full — including the parts most companies leave out. Where a protection has limits, we state the limits.
1. Will you sell my data?
We never sell data that identifies you. Your name, your email, your account — never for sale, full stop.
If we ever share or sell data for research purposes, it will be de-identified — stripped of anything that could identify you — and we will say so plainly on this page before it ever happens. You stay in control either way: you can delete your account and your data yourself, at any time.
We word this precisely on purpose. A blanket "we will never sell your data" is a promise a company can quietly break later; we would rather tell you exactly where the line is and keep it.
2. Can I delete it?
Yes — self-service, today. Sign in, open Settings, choose "Delete my Account/Data."
No email request. No phone call. No waiting period. No "please contact support." Your account and your data are deleted. The step-by-step version, including the few records we are required to keep and why, is on the account-deletion page.
3. Is it encrypted?
Yes — in transit and at rest, at every step. MarkerView runs on Google Cloud infrastructure under a signed Business Associate Agreement covering health-data safeguards, with encryption applied to your data in transit and at rest.
We describe this as HIPAA-grade safeguards rather than "HIPAA-compliant," and that distinction is deliberate. A direct-to-consumer service like MarkerView is generally not a HIPAA covered entity, and there is no such thing as HIPAA certification — so any company using those words is telling you something that cannot be true. What is true: the agreements are signed, the encryption is real, and your file is never sitting in the open.
4. Will it hurt my insurance?
Federal law is on your side. The Genetic Information Nondiscrimination Act of 2008 — GINA — makes it illegal for health insurers to use your genetic information to set your rates, deny you coverage, or treat it as a pre-existing condition, and illegal for employers to use it in hiring, firing, or promotion decisions.
Where GINA stops: it does not extend to life insurance, disability insurance, or long-term-care insurance. Some states add protections in those areas; many do not. If you are actively shopping for one of those policies, that is worth knowing before you test anywhere — not just here.
Using MarkerView also doesn't create an insurance record. We don't report to insurers, and we don't share your results with anyone. Your report goes to you.
5. Who's behind this?
A named founder, not a faceless app. MarkerView was built by Greg Conner — a Master of Biomedical Science from Rutgers University, where he concentrated in stem cell biology, and an MBA from Villanova University specializing in artificial intelligence and machine learning.
He believes in it enough to send you his own results: email [email protected] and he'll reply with his personal, real MarkerView report as a free sample. No signup required. Read why he built it →
6. Will it tell me I'm dying?
No. MarkerView doesn't diagnose — and it doesn't catastrophize.
A consumer DNA array is a screening-grade file, and rare "scary" hits on array data are often false positives. We deliberately do not headline them. What you get is context: what a marker means, how well covered it was in your file, what's worth measuring next, and what to bring to your doctor. Anything serious is framed for exactly one action — a conversation with your physician about confirmatory testing.
And one more: is this just a chatbot?
AI writes the explanation. It doesn't invent the science. Marker mappings come from curated clinical databases and industry-standard, open-source genetic annotation tools. Drug–gene findings name the guideline behind them — CPIC or PharmGKB — together with its PubMed ID; and where a finding has no guideline behind it, the report says so rather than implying one. AI is what turns that into a page you can actually read, and what cross-references your medications and supplements against curated drug monographs.
That is a different thing from pasting a genome into a general-purpose chatbot, which has no curated source of truth, no awareness of what your file did and didn't cover, and no citations to check.
Straight answers, then your report.
Ten minutes to download your DNA file. One report to bring to your next appointment.